Introduction
Welcome to Shoutable LTD’s privacy policy. This policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.shoutable.co.uk or engage with our services. By using our website, you agree to the terms of this privacy policy.
Who We Are
Shoutable LTD is the data controller responsible for your personal data. If you have any questions about this policy or your personal data, please contact us using the details below:
Email: [email protected]
It is important that the information we hold about you is accurate and up-to-date. Please let us know if your personal information changes by contacting us.
What Data We Collect
We may collect and process the following types of personal data:
1. Communication Data
Includes any messages or communications you send to us via our contact form, email, social media, or other channels. This data is used to communicate with you and keep records of our interactions.
2. Customer Data
Includes information related to purchases of goods and services, such as your name, billing and delivery addresses, contact details, and payment information. This data is processed to fulfil orders and maintain transaction records.
3. User Data
Includes information about how you use our website and services, including data you post for publication on our site. This data helps us manage and improve our website and services.
4. Technical Data
Includes your IP address, login data, browser details, page visit duration, and navigation paths collected via analytics tools. This data helps us analyse website performance and improve user experience.
5. Marketing Data
Includes your preferences for receiving marketing communications and your interaction with our advertising. We use this data to refine our marketing strategies and provide relevant content.
Sensitive Data
We do not collect any sensitive data (e.g., race, ethnicity, health data) or data regarding criminal convictions.
How We Collect Your Data
We collect data through:
Direct interactions: When you provide data by filling out forms or contacting us directly.
Automated technologies: When you use our website, we may collect data using cookies and analytics tools.
Third-party sources: Such as analytics providers (e.g., Google) and publicly available databases.
How We Use Your Data
We will only use your personal data for the purposes it was collected, or as reasonably necessary for compatible purposes, including:
To provide and manage our services
To process transactions
To communicate with you
To improve our website and services
For marketing and promotional purposes
If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for this use.
Marketing Communications
We may send you marketing communications if you have requested information from us or purchased services from us. You can opt out of marketing communications at any time by contacting us or following the unsubscribe link in our emails.
Disclosures of Your Personal Data
We may share your data with:
Service providers: Such as IT and system administration services
Professional advisers: Including lawyers, auditors, and insurers
Government bodies: Where required by law
We ensure all third parties respect the security of your personal data and comply with data protection laws.
Data Security
We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure. Only authorised personnel have access to your data, and they must maintain confidentiality.
Data Retention
We retain personal data only as long as necessary for the purposes we collected it, including legal and accounting requirements. For tax purposes, basic data is retained for six years after you stop being a customer.
Your Legal Rights
Under UK data protection law, you have rights regarding your personal data, including the right to access, correct, delete, and restrict processing of your data. If you wish to exercise any of these rights, please contact us at [email protected].
More information on your rights can be found at the ICO website.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Cookies
We use cookies to improve your experience on our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. This policy was last updated on 04/03/25.